The Building Blocks of Outrageous Customer Service
How to implement outrageous customer service to move beyond average and start being exceptional in a competitive orthodontic market.
How to implement outrageous customer service to move beyond average and start being exceptional in a competitive orthodontic market.
Summer often brings an influx of urgent calls to the orthodontic practice, driven by bond failures and lost appliances. In this episode, practice management consultant Andrea Cook explains why these issues are not true emergencies, and how reframing them as manageable problems can protect your schedule and save your staff's sanity.