The Building Blocks of Outrageous Customer Service
How to implement outrageous customer service to move beyond average and start being exceptional in a competitive orthodontic market.
How to implement outrageous customer service to move beyond average and start being exceptional in a competitive orthodontic market.
In this podcast episode, Kevin Simmons, enterprise sales director for Cloud9 at Planet DDS, shares the findings of the company's 2026 mid-year dental industry outlook. The discussion analyzes why orthodontic and specialty groups are currently outperforming general dentistry, how "process debt" from legacy software stalls expansion, and how practices can leverage automation to overcome clinical staffing shortages.