The Building Blocks of Outrageous Customer Service
How to implement outrageous customer service to move beyond average and start being exceptional in a competitive orthodontic market.
How to implement outrageous customer service to move beyond average and start being exceptional in a competitive orthodontic market.
In this episode, sponsored by Ormco, host Alison Werner speaks with Drs Stephen Sherman Jr, Kramer Sherman, and David Balhoff of Sherman & Balhoff Orthodontics about their decision to switch clear aligner brands. They share how transitioning to Spark Aligners reduced their "digital homework," cut refinement rates, and improved their overall work-life balance without impacting practice growth.