From No-Show to New Start: How Your TC Can Turn Missed Consults Into Confident Yeses
A missed consultation isn’t a lost opportunity—it’s a chance to re-engage with empathy, structure, and strategy through your treatment coordinator.
Category: Patient Relations
Patient Relations
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Patient Relations
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What Does 5-Star Customer Service Look Like?
Most orthodontic practices don't know the difference between 3-star and 5-star customer service. But there is a distinct difference.
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Competing on Price: How Orthodontists Can Prepare for Fee Pressure
With orthodontic case fees under pressure from discount providers and DSOs, private practices must prepare now for intensifying fee-based competition.
Grin’s Evolution Into a Patient Management System
With its newest features, Grin’s remote monitoring platform evolves into a patient management system that supports the treatment coordinator.
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Tops Debuts Tops DPX Patient Engagement Platform
Tops unveiled its integrated digital patient engagement platform called Tops DPX, designed to simplify communication.
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Meeting Patients Where They Are With Bulk Texting
Weave’s Bulk Texting feature gives practices the power of text to help connect with patients on their preferred communication medium.
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DentalPlans.com Launches Guided Dental Plan Finder
The “first-of-its-kind” guided online dental savings plan finder helps consumers get personalized plan recommendations for dental care, including orthodontics.
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Gaidge Consult Manager Tracks the Patient Journey
Gaidge has launched the Gaidge Consult Manager module to help orthodontic practices track and manage the patient journey.
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Weave Response Assistant Uses AI to Draft Responses
Weave’s Response Assistant is an AI-driven feature that helps orthodontists draft responses to customers to save time.
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OrthoFi Launches OrthoFi Yes! Patient Acquisition Solution
OrthoFi announced the launch of OrthoFi Yes!, the company’s patient acquisition solution, as a standalone product.
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Weave Offers Bulk Texting for Businesses
Weave added Bulk Texting to its product suite, allowing practices to text hundreds of customers at once from their business phone number.
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Why Does Customer Service in the Orthodontic Practice Matter So Much?
Patients don’t just care about excellent clinical results and leaving with a beautiful smile. They care about how they are treated as people. Here’s how to both ensure patients are happy and loyal and further your practice’s success.
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