Patient Relations

The Building Blocks of Outrageous Customer Service

How to implement outrageous customer service to move beyond average and start being exceptional in a competitive orthodontic market.

Patient Relations

Intiveo Adds Integration With Dentrix Ascend

Intiveo announced a new authorized integration with Dentrix Ascend, Henry Schein One’s cloud-based practice management system.

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How ClinicCycle Helps Orthodontic Practices Tackle Hard-to-Recycle Waste

Orthodontic Products talks to TerraCycle CEO and Founder Tom Szaky to learn how the company helps orthodontic practices recycle hard-to-recycle waste, reduce environmental impact, and enhance patient trust.

Meeting Patients Where They Are With Bulk Texting

Aug 29, 2023 | Patient Relations

Weave’s Bulk Texting feature gives practices the power of text to help connect with patients on their preferred communication medium.

DentalPlans.com Launches Guided Dental Plan Finder

Jun 27, 2023 | Company News, Patient Relations

The “first-of-its-kind” guided online dental savings plan finder helps consumers get personalized plan recommendations for dental care, including orthodontics.

Gaidge Consult Manager Tracks the Patient Journey

May 22, 2023 | Patient Relations

Gaidge has launched the Gaidge Consult Manager module to help orthodontic practices track and manage the patient journey.

Weave Response Assistant Uses AI to Draft Responses

May 2, 2023 | Patient Relations

Weave’s Response Assistant is an AI-driven feature that helps orthodontists draft responses to customers to save time.

OrthoFi Launches OrthoFi Yes! Patient Acquisition Solution

Apr 22, 2023 | Patient Relations

OrthoFi announced the launch of OrthoFi Yes!, the company’s patient acquisition solution, as a standalone product.

Weave Offers Bulk Texting for Businesses

Mar 29, 2023 | Patient Relations

Weave added Bulk Texting to its product suite, allowing practices to text hundreds of customers at once from their business phone number.

Why Does Customer Service in the Orthodontic Practice Matter So Much?

Feb 16, 2023 | Patient Relations

Patients don’t just care about excellent clinical results and leaving with a beautiful smile. They care about how they are treated as people. Here’s how to both ensure patients are happy and loyal and further your practice’s success.

Scheduling & Check-In Made Easy With Cloud 9

Sep 13, 2022 | Patient Relations, Practice Software

Cloud 9 makes moving appointments around, following up with busy patients and families, notifying staff of arrivals, and ultimately getting patients into the chair easier than ever.