Intiveo Connect is designed to improve communication with non-patient caregivers, family members and referring practices.

Patient engagement software provider Intiveo announced the launch of Intiveo Connect, a feature designed to enhance communication channels between practices and non-patients, including caregivers, extended family members and referring practices.

The new feature is also designed to streamline the process for non-patients to reach out to practices for inquiries or to initiate the process of becoming new patients.

Intiveo’s patient engagement technology streamlines front office workflows, centralizing patient engagement and communication management. Intiveo Connect helps to bridge the communication gap between dental practices and non-patients, ensuring everyone involved in a patient’s journey is kept in the loop.

“The feature to text non-patients emerged as one of the leading suggestions from our customers, signaling a strong desire for more expansive communication tools,” said Josh DeVries, chief executive officer and co-founder of Intiveo. “Intiveo is dedicated to developing new features and tools that meet and enhance our community’s evolving needs.”

Intiveo Connect helps practices solve vital communication challenges, according to Intiveo. Other benefits for patients and practices include:

  • Direct Communication with Non-Patients: Enabling dental practices to send automated and manual texts to parents, guardians, and other non-patient contacts, ensuring they are integral to the patient care process.
  • New Patient Acquisition: Offers a straightforward way for non-patients to contact the office directly through text, enhancing accessibility and simplifying appointment booking.
  • Streamlined Operational Efficiency: Reduces administrative workload through automation of appointment reminders, follow-up care instructions, logistical coordination messages, and facilitating new patient registrations.
  • Improved Patient and Non-Patient Experience: Enhances the overall experience by ensuring timely, relevant communication and an easy entry point for new patients, in turn leading to increased trust and satisfaction.
  • Support for Better Post-Operative Care: Facilitates better recovery outcomes by ensuring caregivers are well-informed about post-operative care instructions.
  • Marketing and Engagement Opportunities: Opens new avenues for engaging local communities, promoting dental health services and education, and attracting new patients through an inclusive and accessible communication strategy.

“Intiveo has always been committed to inclusive and effective patient care no matter if they are looking to book an appointment, a parent looking to get more details prior to a procedure or even looking to become a new patient,” said DeVries. “We recognize the vital role non-patients play in the care process, and with the release of Intiveo Connect, we address those complex communication challenges patients and dental practices face, ensuring everyone involved in a patient’s care journey is informed and engaged.”

Image courtesy of Intiveo