Summary: Practice by Numbers has launched PbN Voice, a cloud-based VoIP system tailored for dental practices, integrating with PMS to enhance patient communication. Key features include PMS integration, call analytics, custom scheduling, and multiple office connectivity.

Key Takeaways:

  • PbN Voice provides integration with existing patient management systems, improving communication and operational efficiency for practices.
  • The system offers comprehensive features, including call analytics, cloud-based VoIP, and patient information access, to enhance patient engagement and service quality.

Practice by Numbers, a provider of dental analytics and patient engagement software, announced the launch of PbN Voice, a cloud-based VoIP phone system, designed specifically to enhance patient communication for practices.

PbN Voice integrates with the Patient Management System (PMS) to provide instant access to patient information, key office phone analytics, and the flexibility to make and receive calls from anywhere—supporting multiple locations.

Key Features of PbN Voice

  • PMS Integration: Integrates with all major patient management systems, offering a screen pop feature to provide patient information instantly when they call.
  • Custom Scheduling: Route calls to the appropriate staff member, no matter the time of day.
  • Cloud-Based VoIP: Utilize the internet for high-quality calling, eliminating the need for traditional phone lines.
  • Call History: Access comprehensive call logs, including details on missed calls.
  • Auto Attendant: Save and send voicemails via email or text message with our auto-attendant feature.
  • Call Analytics: Set goals and measure success with detailed call analytics.
  • Multiple Offices: Keep multiple offices connected, enabling seamless schedule filling, call handling, and opportunity follow-ups.
  • Patient Information: Instantly view patient details, such as past and upcoming appointments and balances due, when they call.
  • No Missed Calls: Automatically send customized text messages when a call is missed to secure more appointments.

Hardware Designed for Optimal Performance

  • Corded & Cordless Phones: A single phone can support up to four cordless handsets, allowing for seamless call switching.
  • Large Touch Screen: High-resolution, adjustable display performs well under various lighting conditions.
  • Acoustic Sound Shield: Utilizes multiple microphones for distraction-free voice clarity.
  • Virtual Fax (Coming Q4): Manage faxes with an intuitive interface, sort by various criteria, and forward to any number/extension.

Interested practices can contact Practice by Numbers for more information on how to integrate the update into their operations.