What Does 5-Star Customer Service Look Like?
Most orthodontic practices don't know the difference between 3-star and 5-star customer service. But there is a distinct difference.
Most orthodontic practices don't know the difference between 3-star and 5-star customer service. But there is a distinct difference.
Growth can strengthen an orthodontic practice—but it can also strain it. When patient volume increases without changes to scheduling, staffing, and workflow design, practices may experience what experts call capacity compression. Recognizing the early signs is key to sustaining healthy growth.