Smile Brands announced that participating affiliates would offer free consultations and discounts to patients of the now defunct SmileDirectClub.
Smile Brands, a national dental support organization (DSO) providing business support services to approximately 650 affiliated offices across 30 states, is working to make sure patients stranded by SmileDirectClub’s (SDC) recent closure can get the support they need to safely complete their treatment.
As many as 2 million current, prospective, and former SDC patients received word on December 8, that the company was shutting down and would no longer provide telehealth checks or customer service support for patients.
Participating Smile Brands affiliated offices across the nation are now able to offer free consultations with SDC patients to create plans to supervise their care. Patients whose progress is on track will be supported with regular check-ins and retainers, while those with poorly-fitting aligners or bite misalignment will have the opportunity to restart treatment with discounts of up to $1,000, depending on case duration.
“The sudden shutdown of SmileDirectClub operations has left hundreds of thousands of patients without any form of case supervision,” said Alan Acierno, DDS, Smile Brands’ president of Clinical Operations. “Orthodontic cases frequently require mid-treatment modifications based on regular check-ins with a qualified professional. We want to make sure these patients can access the support they need to achieve the beautiful smiles they were promised.”
SDC patients interested in finding a local Dentist or Orthodontist for the remainder of their treatment should complete a Free Consultation Request Form to be matched with a nearby aligner expert.
Photo courtesy of Smile Brands