Newo.ai has introduced an artificial intelligence receptionist designed to handle multi-location scheduling and reduce missed calls for orthodontic practices.
Newo.ai is presenting its artificial intelligence voice and text receptionist for orthodontic and dental practices at the American Association of Orthodontists (AAO) 2026 Annual Session in Orlando. The technology is built to manage multi-location call centers and scheduling operations.
Addressing Missed Calls and Revenue
The AI agent is designed to operate continuously, handling up to 1,000 concurrent calls to prevent missed patient inquiries during off-hours, weekends, or peak times.
“Orthodontic and dental practices miss up to 62% of inbound calls during off-hours, weekends, or when staff are tied up with patients in the chair, while call centers lose another 9-30% of calls to long hold times during peak hours,” says Luba Rein, co-founder and chief growth and people officer at Newo.ai, in a release.
The company notes that the system can help practices add up to $350,000 or more in additional revenue per location annually by capturing these missed consultations.
Operational Features and Call Routing
The platform includes multi-location call escalation and routing capabilities. The agent identifies which services are offered at specific locations, navigates different working hours and time zones, and redirects patients to the nearest available provider to maximize chair utilization.
According to the company, the system utilizes a zero hallucination architecture with built-in supervisor agents to achieve 99.6% accuracy. It is trained on specific orthodontic and dental scenarios, including new and existing patient appointments, insurance inquiries, and cancellations.
Voice Technology and Omnichannel Access
Newo.ai utilizes voice-to-voice technology designed to respond in under a second. The AI is programmed to reason, empathize, and adjust its tone when speaking with patients.
The platform functions across multiple channels, providing a single agent with shared memory for phone, SMS, web chat, email, and social media messaging platforms. Setup is facilitated by a tool that analyzes a practice’s website to generate a ready-to-use agent in minutes.
“Orthodontic practices are leaving real money on the table every time a call goes to voicemail or sits on hold,” says Rein, in a release. “AAO 2026 is where we’re showing the orthodontic community what an AI receptionist looks like when it’s actually built for healthcare scheduling, not just a repurposed call-center bot.”
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