Summary: Intiveo has launched a two-way referral management solution for dental practices, allowing them to send and receive patient referrals directly through their software. The tool aims to enhance the referral process by providing secure communication, patient tracking, and integrated management features.

Key Takeaways:

  • The solution enables secure two-way referrals within the Intiveo platform.
  • It offers comprehensive patient tracking from initial referral to treatment completion.
  • The system includes integrated communication tools and ensures HIPAA compliance.

Intiveo, the patient engagement software designed for dental practices, announced the release of its two-way referral management solution. The solution is available now to all customers. 

Status Updates at Every Step

With this new product, dental offices can now send and receive patient referrals directly through their Intiveo software. The tool, according to the company, allows practices to track each patient’s progress, providing status updates at every step of the process. The goal of the two-way referral management solution reportedly is to ensure that all parties have a clear understanding of where they are in the referral process. According to the company, the platform allows for secure communication between dental and specialist offices. 

“We are always looking for ways to allow practices to focus on providing great dental care and our customers have consistently told us that handling referrals is a major pain point for front office staff, with current solutions falling short,” said Josh DeVries, CEO and co-founder of Intiveo. “In response, we’ve enhanced our referral offering with features that address the entire referral lifecycle that are overall and are designed to improve the referral process, making it faster, clearer, and more convenient for everyone.”

New Features

According to Intiveo, the new solution includes: 

  • Two-Way referral capability: Ability to send and receive referrals securely within the Intiveo platform.
  • One place to manage all activity. Whether forwarding patient details to a specialist, another practice, or receiving incoming referrals, customers can manage all referral activities in one place.
  • Complete patient tracking: Monitor the referral status from both ends. Track the patient’s journey from initial referral to the completion of their treatment, providing visibility and continuity of care throughout the patient experience.
  • Integrated communication tools: Maintain communication with both sending and receiving practices. Exchange notes, manage attachments, and stay updated on every patient’s progress.
  • Unified internal and external portals: A cohesive interface for sending or receiving referrals. Each function is integrated into the Intiveo software, simplifying the management of referrals and patient data.
  • Secure data management: Ability to download and upload necessary forms and attachments with ease. All documents are compatible with existing Practice Management Systems (PMS), ensuring a seamless and secure workflow that maintains HIPAA compliance.

“Intiveo’s Referral Management saves our receptionists at least 1 hour of work per day, allowing them to focus on providing better care for our patients,” said Cindy Castilloux from Centre Dentaire Caron.

This referral solution is also in compliance with Quebec’s Law 25.