Summary: Pearl has appointed Brian Kim as chief product officer and Bobby Cooper as VP of customer success. Kim will lead AI product development, while Cooper will enhance customer success initiatives to support Pearl’s global dental AI user base.

Key Takeaways:

  • Kim’s role focuses on expanding Pearl’s radiologic AI products, aligning with dental market needs.
  • Cooper’s customer success leadership will ensure clients maximize the value of Pearl’s AI-driven solutions, fostering growth and engagement.

Pearl announced the appointment of Brian Kim as chief product officer and Bobby Cooper as vice president of customer success. In their roles, Kim will oversee development and expansion of Pearl’s radiologic AI product line for dental clinics, universities, labs, and insurance carriers. Cooper will lead efforts to maximize the value and benefits of the dental AI experience for the company’s global user base.

“Brian and Bobby are two of the most tenacious and curious leaders I’ve met. From the earliest days at our prior company together, I’ve admired Brian’s belief in the big vision of our ideas,” said Ophir Tanz, founder and chief executive officer of Pearl. “And Bobby’s experience with not just building and scaling a customer success organization, but also understanding the critical importance of customer retention and expansion is vital as Pearl matures and serves larger and more complex multi-site dental practices.”

RELATED: Pearl Launches Calibrate for X-Ray Evaluation Skill Enhancement

Brian Kim’s Background and Role at Pearl

Kim brings more than 15 years of experience spearheading product development initiatives to Pearl. Most recently, he was the CEO of Relo Metrics, where he led a team to develop an AI-driven audience measurement solution. At Pearl, Kim will direct high-performance product teams to uncover potential opportunities, ship products and features, and align initiatives with the evolving needs of the dental market.

“I’ve always been passionate about using transformative technology to solve seemingly simple problems with profound implications,” said Kim. “The opportunity to create products that enhance the patient experience while empowering dental professionals to embrace tools that modernize their businesses is not just exciting—it’s a chance to make a meaningful impact in a field that directly affects people’s lives. Working at Pearl will enable me to leave a legacy of which I’m immensely proud.”

Bobby Cooper’s Background and Role at Pearl

Cooper brings more than 12 years of experience running customer success at high-growth technology companies to Pearl. He joins Pearl after customer success leadership positions at Tapcart and Weave. At Pearl, he will lead the teams responsible for fostering customer loyalty, driving engagement, and ensuring that customers derive maximum value from Pearl’s offerings.

“AI is omnipresent today, impacting all industries, long-held processes, and customer needs,” said Cooper. “The changes being brought about by AI have only just begun and I’m excited to be a part of this nascent opportunity. Pearl uniquely taps AI to modernize dental care and improve patient outcomes; it’s an honor to contribute to the success, depth, and growth of every Pearl implementation.”