Summary: Planet DDS appointed Matt Zelen as chief operating officer and Molly Gapp as vice president of professional services. Zelen, with over twenty years of executive leadership experience, will lead operations and customer success initiatives. Gapp, reporting to Zelen, will provide strategic direction for onboarding and delivering DentalOSTM solutions to the company’s growing customer base.

Key Takeaways

  • Executive Appointments: Planet DDS appointed Matt Zelen as COO and Molly Gapp as VP of professional services, strengthening its senior leadership team.
  • Leadership Experience: Zelen brings over twenty years of experience from companies like UserTesting, Salesforce, and Oracle, focusing on customer success and operational growth.
  • Strategic Direction: Gapp will oversee onboarding and implementation of DentalOSTM solutions, enhancing customer service and support.

Planet DDS announced the appointment of two executives to the senior leadership – Matt Zelen joins the company as chief operating officer (COO) and Molly Gapp as the vice president of professional services.

Planet DDS COO Role and Experience

Bringing more than twenty years of executive leadership experience in private equity-sponsored and publicly held companies, Zelen will lead operations and customer success initiatives as Planet DDS continues its strong growth trajectory as the go-to platform for growth-minded dental businesses.

Molly Gapp’s Role

Gapp is a former WorkForce Software executive and will be reporting to Zelen in her new position. She will provide strategic direction for onboarding and delivery of DentalOSTM solutions, including conversion, implementation, and training programs to the company’s growing customer base.

Zelen’s Previous Experience

Zelen joins Planet DDS as COO after a half-decade at UserTesting, a SaaS leader in experience research and insights. There, he served as chief customer officer, led global customer success initiatives, and drove UserTesting’s customer implementation, enablement, and training programs. Zelen participated in multiple capital market transactions, and mergers and acquisitions, including UserTesting’s initial IPO, and the sale of the company to Thoma Bravo and Sunstone Partners in 2023. His background in guiding customer success programs at major global technology companies includes leadership roles at Salesforce and Oracle.

“I am very excited to serve Planet DDS employees and customers as chief operating officer. The company’s core values and growth mindset distinguish the company and make it a great place to work,” said Zelen. “I have spent my entire career listening to the voice of the customer and providing innovative solutions that allow our customers to better service theirs. In this new chapter, I look forward to partnering with the Planet DDS leadership team to take the company through its next phase of growth.”

“We are thrilled to have Matt Zelen as our new COO. His experience, combined with his unwavering commitment to customer experience, make him the ideal candidate to lead our operations,” said Eric Giesecke, chief executive officer of Planet DDS. “Both Matt and Molly are the perfect fit for our company and our leadership team. I am honored to welcome them to our team.”