More than ever, happiness at work has become an area of focus for companies in every industry. It’s a positive change that not only makes for a harmonious workplace but also can increase your overall revenue.
According to a Gallup report, highly engaged staff show 21% greater profitability.1 When employees are more present and productive, they’re more conscious and in tune with the needs of patients. Simply put, happy employees equal happy patients. And happy patients keep coming back.
Listen to the CEO of Zappos
“The best leaders are those that lead by example and are both team followers as well as team leaders. We believe that in general, the best ideas and decisions are made from the bottom up, meaning by those on the front lines that are closest to the issues and/or the customers. The role of a manager is to remove obstacles and enable his/her direct reports to succeed. This means the best leaders are servant-leaders. They serve those they lead.”
― Tony Hsieh, Delivering Happiness
How to remove obstacles
A dental practice has its own set of hurdles, including keeping records organized, maintaining schedules, and answering an onslaught of patient questions. Increasing staff isn’t feasible for a lot of practices. Not only is it costly, but it might also add to errors and office congestion. Instead, implement technology to take on everyday tasks and free up staff to focus on patients. A suite of solutions from Simplifeye will do just that.
Amplify 24/7 Live Chat is an innovative way to talk to existing patients and get some new ones. A real person will respond within 7 seconds no matter what time of day, in over 27 languages. It’s so innovative, it’s won the Cellerant Best of Class Technology Award three times.
Scheduling lets patients easily book an appointment online from any device, 24 hours a day. They request a date and time online, while your practice has complete control over the whole process.
Payments is an automated solution that allows you to process transactions, send invoices electronically, and create customizable payment plans from one secure place—with 0% merchant fees.
Reap the benefits today
Creating and maintaining a positive environment at your dental practice can have significant benefits for your employees, for your patients, and your bottom line. Although it’s not free to start, the cost is smaller than you think and the payoff can be huge.
1 Gallup. (2017, April 12). The Right Culture: Not Just About Employee Satisfaction. https://www.gallup.com/workplace/236366/right-culture-not-employee-satisfaction.aspx
Does Live Chat Work for Dentists?
If you’re spending money to attract new patients to your practice, then you want to make sure you’re converting them into booked appointments.
But what’s the best way to do that?
Adding a live chat box is one of the easiest ways to engage with website visitors.