Summary: Intiveo has launched Intiveo Voice, an integrated communication solution that combines RingCentral’s cloud-based phone system with Intiveo’s patient engagement software to streamline workflows and enhance patient interactions.

Key Takeaways:

  • Intiveo Voice consolidates phone, text, and email into a single platform, reducing the need for multiple communication tools and improving efficiency.
  • Advanced features like Caller ID+, Click-to-Call, and Missed Call Texts help practices personalize patient interactions, minimize administrative burden, and improve follow-ups.
  • The integration with RingCentral’s voice system enhances communication reliability, enabling dental and specialty practices to focus on delivering high-quality patient care.

Intiveo announced the launch of Intiveo Voice for dental and specialty practices. The feature brings together cloud-based phone communication from RingCentral, an AI-powered business communications provider, with the features of Intiveo’s patient engagement software.

Integrates Phone, Text, and Email

Intiveo Voice integrates phone, text, and email into one solution. It reportedly eliminates the need to switch between different communication platforms and maintain detailed call records. Intiveo Voice is designed to enable practices to provide more personalized care while reducing administrative work. 

This collaboration brings together two solutions—Intiveo’s patient engagement platform and RingCentral’s premium voice system—to deliver an integrated communication experience for patients.

Unified Patient Communication Solution

“The reality for most dental practices is that managing patient communications is incredibly complex. Staff are constantly switching between phones, computers, and various software platforms just to handle basic patient interactions,” said Josh DeVries, CEO and co-founder of Intiveo. “We recognized that every conversation with a patient or referral partner is an opportunity to build trust, but these fragmented systems were getting in the way. That’s why we designed Intiveo’s Voice capabilities to streamline workflows and strengthen patient relationships, allowing dental teams to focus on what matters most—delivering exceptional patient care.”

READ MORE: How Intiveo Connect Keeps Families of All Types Engaged

Intiveo Voice Key Features

In addition to integrating with customers’ current Intiveo subscription, Intiveo Voice provides practices with key features like:

  • Global Search: Ability to locate patients from anywhere within the Intiveo platform to place a call. Users search by name, phone number, or other details to access their profile without having to navigate through screens during busy moments.
  • Click-to-Call: Enables dental staff to initiate calls directly from Intiveo’s patient engagement platform by clicking on a patient’s phone number to dial immediately, reducing dialing errors and saving time.
  • Call Recognition with Caller ID+: Personalize every call by instantly recognizing patients, referring offices, and other contacts when they reach out. Caller ID+ displays relevant information right on the user’s screen as the phone rings, with one-click access to complete profiles.
  • Profile Panel: Gather essential contact details in one place with the Profile Panel. It automatically adjusts based on the type of contact (eg, Patient, Referral Partner Office, Referred Patient, Contacts, or Unknown Caller) and enables practices to view and manage upcoming appointments, access referral history and statuses, add notes for internal use, and complete tasks like confirm appointments, and resend or review incomplete forms.
  • Call Management and Actionable Logs: Automatically log all inbound and outbound calls in real-time including date, time, duration, and linked voicemails. Identify which patients are waiting for a call-back and take action by text, email or call. Within a patient’s profile, view a complete communication history for each patient, aiding in accountability and follow-up actions.
  • Missed Call Texts: Send patients an automatic text when their call is missed, showing them their time is valued and reducing missed revenue.

“It gives us easier access to our patients and helps us communicate with them more effectively and in a timely manner,” said Kenya Chambers of Lakeside Implant & Oral Surgery. “The Callback Tasks feature is very helpful for us because we do get busy and if we miss a call, it pulls in the information, allowing us to quickly check and follow up.”

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