Oakstone Medical offers a live audio conference that will take place on Tuesday, November 27, 2007. The 90-minute conference is called "Open-Access Scheduling: Improve Access, Reduce Wait Times, Boost Quality and Satisfaction, and Eliminate Overload."

Topics will include the following:

• Quantifying the impact of delays;
• matching supply with demand and eliminating backlogs;
• why overbooking creates a false sense of productivity;
• identifying the systemic causes of delay;
• making changes, and enlisting your team in the improvement effort;
• reducing visit types and visit demand;
• implementing an advanced access model;
• contingency planning; and
• measuring your success.

For $197 and 90 minutes of your time, you’ll consult with Mark Murray, MD, MPA, who consults with health care organizations in the United States and abroad on a variety of health care quality-improvement strategies, including efficiencies in office practice, the development of health care teams, change-management in health care settings, physician compensation, and “big system” flow. His primary and unique area of expertise is in all aspects of access to care, including patient access to appointments in primary, specialty, and ancillary care settings. He draws on his direct experience in health care delivery and management, his unique perspective as a physician who practiced in multiple environments, and his understanding of other businesses and industries that use flow and demand/supply matching.

The event runs from 1:00 PM to 2:30 PM (Eastern), and will include a live Q&A session. Participation in the call allows access to one phone line for an unlimited number of people to listen. Program materials will be provided shortly before the program date via e-mail with PDF links. Instructions for calling into the audio conference will also be provided. Please download the PDF files before the day of the program.

For more information or to register, contact Oakstone Medical at (800) 633-4743.