The all-in-one marketing, management, and growth software now includes tools that streamline patient and staff communication and staff workflow.
MMG Fusion launched Unified Communications and Task Manager tools for its all-in-one marketing, management, and growth software suite. The company has released these tools as part of the new MMG Manage suite of services to act as a virtual office assistant for practices.
The Unified Communications tool is designed to give practices ability to collaborate and connect both externally with patients and internally with staff. It replaces the office phone, text, and chat systems with a VOIP system and uses artificial intelligence (AI) to capture important patient data directly from the web chat feature and load it into the patient record. The patient record is then converted into a Patient Pop that is automatically presented anytime the patient is communicated with.
“The ability to quickly and accurately access patient information with the Patient Pop and then translate that information into effective action among the staff is what makes the unified communication tool so powerful,” said Paul Intlekofer, CEO of MMG Fusion. “When office staff have the ability to log and access important patient information, collaborate on a patient through chat, 2-way text or call a patient, or monitor and assign tasks, the entire practice runs more efficiently and the patient has the best possible experience.”
The AI-powered Task Manager acts as a virtual office assistant working to prioritize, streamline, and disseminate daily tasks to staff members using the Unified Communications system. The system creates tasks such as patient follow up or insurance verification and then assigns each task to the relevant team member. Once assigned, the Task Manager will monitor the task through to its completion, ensuring that no task goes unfinished. The Task Manager gives the team a central location to collaborate and ensures all necessary tasks are assigned, tracked, and completed. When combined with the company’s Reputation Management tool, Task Manager ensures that at the completion of a visit the front desk is sending or requesting surveys, reviews, and referrals.
According to the company, Unified Communications, and its optional AI-powered upgrade Task Manager, were designed, tested, and improved by dentists and dental staff within MMG Fusion’s affiliated San Francisco group practice.