Summary: Weave has launched its AI-powered Call Intelligence tool to help healthcare practices extract actionable insights from call data. This generative AI model enables practices to enhance patient interactions, boost operational efficiency, and unlock new revenue opportunities.

Key Takeaways:

  • Weave’s Call Intelligence automates call categorization and identifies revenue opportunities, helping practices improve decision-making.
  • The solution allows providers to quickly analyze patient interactions, reducing the need for time-consuming manual data analysis.

Weave announced the launch of its AI-powered Call Intelligence product. Call Intelligence is designed to help practices, including orthodontic practices, analyze and leverage call data to improve patient experiences, operational efficiency, and revenue streams.

AI-Driven Insights for Practice Growth

Using a custom generative AI model, Weave Call Intelligence allows healthcare providers to extract actionable insights from call data through automated call categorization and revenue opportunity identification. This solution gives practice owners and managers a comprehensive understanding of patient interactions, enabling data-driven decisions that drive growth.

Weave’s Call Intelligence addresses two major challenges: limited call insights and time-consuming manual data analysis. With this tool, providers can quickly identify why calls don’t convert into appointments without taking time away from other critical activities such as scheduling and billing.

Solution Highlights

  • Call Transcription and Categorization: Automatically identifies critical topics and trends discussed during calls.
  • Revenue Opportunity Identification: Pinpoints untapped revenue streams hidden within conversations.
  • Location Insights: Compares performance across multiple locations to find strengths and growth opportunities.
  • Segmentation: Filters calls by new or existing patients to focus on specific interactions guiding decisions.
  • Call Direction: Filters inbound or outbound calls to understand call volume trends.

Empowering Healthcare Providers with AI Capabilities

“Call Intelligence is more than just a product—it’s a breakthrough for our customers,” said Branden Neish, chief product and technology officer at Weave. “With new generative AI capabilities, we’re enabling healthcare businesses to gain powerful insights, improve patient interactions, and unlock new revenue opportunities.”

Weave’s Call Intelligence product leverages over a decade of call, text, and voicemail data to train its language models. The company’s investment in predictive and generative AI enables solutions that enhance efficiency and productivity for healthcare practices.