TeleVox Software, Mobile, Ala, has upgraded its T.LINK communication tool to T.LINK EC. The changes were rolled at out at no cost to TeleVox’s orthodontic and dental practices throughout North America, and were made available to new customers beginning May 1.

Enhancements to T.LINK EC are designed to help dentists and orthodontists build and strengthen practice and patient communications through a single, Web-based system.

According to the company, T.LINK EC’s user interface has been redesigned to deliver a more intuitive user experience and significantly faster access to patient notification, appointment, and practice marketing tools. Most features and tools can now be accessed in three or fewer mouse-clicks.

T.LINK EC allows practices to choose from a set of preinstalled e-mail and e-newsletter templates, which promote a range of initiatives including new products and services, patient-get-patient promotions, oral health reminders, and interpractice promotions. All T.LINK EC e-mail templates are Personal Health Information- and HIPAA-compliant.

T.LINK EC’s Patient Pulse comes with a set of survey templates that are fully customizable and also allow practices to build custom surveys from scratch. Individual surveys can be timed to be sent to a patient immediately after an appointment in order to get an instant pulse on the patient experience.

T.LINK EC’s Patient Pulse also includes an "early warning" alert. Practices can customize an alert to be sent each time a particular survey response is answered negatively, so they have an early warning of potential customer-dissatisfaction issues. Patient Pulse also provides practices with the ability to deliver e-mails targeted by procedure, location, or doctor advising on patient after care or what to expect from a procedure such as debanding. All T.LINK EC patient messages and automated patient notifications can now be sent with "Follow Us On Twitter" and "Become A Facebook Fan" buttons.

Patients can also be encouraged to forward practice promotions to a friend, or to participate in Refer-A-Friend promotions, by leveraging Refer-A-Friend buttons. Facebook, Twitter, and Refer-A-Friend buttons can be added to all T.LINK EC outbound e-mails, appointment confirmations, and patient notifications.

T.LINK EC also allows patients to log in to access their treatment information online. They can find appointment times, billing information, and new product and service information. They can also update and edit contact information, find emergency and after-hours information, and pay their bills online.

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