According to MMG Fusion, the Unified Communication tool gives dental practices the ability to prioritize, streamline, collaborate, and connect both externally with patients and internally with staff.
MMG Fusion, the all-in-one software suite working to market, manage, and grow dental practices, has released its Unified Communication (UC) tool. The second of four products being released within the new MMG Manage suite of services, it is designed specifically for dental practices to automate, simplify, humanize, improve, or expedite all interactions.
UC replaces the practice’s hardware phone system with an advanced VOIP system capable of helping staff better connect and collaborate externally with patients, and internally with each other. The VOIP system has an array of features that are ideal for smaller offices as well as group practices and large DSOs, including advanced phone routing, customizable answering options, transferring, and full integration with other MMG Fusion tools. UC uses artificial intelligence to capture important patient data directly from the web chat feature and load it into the patient record. The patient record is then converted into a patient pop that is automatically presented anytime the patient is being communicated with.
“The ability to quickly and accurately access patient information with the Patient Pop and then translate that information into effective action among the staff is what makes the Unified Communication tool so powerful,” explains Paul Intlekofer, chief executive officer of MMG Fusion. “When office staff have the ability to log and access important patient information, collaborate on a patient through chat, two-way text or call a patient, or monitor and assign tasks, the entire practice runs more efficiently and the patient has the best possible experience. When every aspect of a staff member’s job is made easier through automation, that staff member becomes free to focus on providing the best possible patient care.”
According to the company, when combined with the MMG’s AI driven Task Manager tool, the UC tool becomes an invaluable tool for improving efficiency. As Task Manager determines which daily or weekly tasks must be completed, the UC engine disseminates these tasks to various team members. This gives the team a central location to collaborate and ensures that all necessary tasks are assigned, tracked, and completed. Inefficient communication with patients and within the office can lead to increased churn, missed appointments, and lower patient satisfaction. MMG Fusion addresses these problems by replacing the office phone, text, and chat systems with one intelligent Unified Communication tool.
The UC tool was specifically developed for dental professionals, and was designed and tested by dental professionals and their staff within MMG Fusion’s affiliated San Francisco group practice.